FAQ

How to track my order?
Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.


Why hasn’t my tracking information updated?
Some shipping providers don't offer real-time tracking information -- they might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
Besides, because the number of international packages has risen sharply after the Black Friday holiday, the logistics speed will be slower than usual.
How can I view my order status without an account?
Unfortunately, you must be logged in to an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order :)


How long will my order take?
Most orders will be processed within 5-9 business days of your purchase. After it's shipped out, average delivery times are 3-10 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders. If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.


Why hasn’t my order shipped out in the standard time?
There may be some delays when there is a sudden, large influx of orders. Also, be sure to double-check the product description -- was your purchase for a pre-order? Some of our top designs sell out faster than we can make them, so this can add a few days to your order's processing time.
 
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address.